Mijn nieuwe website is net live gegaan en ik ben superblij met het resultaat! Chantal heeft fantastisch werk geleverd door goed te luisteren naar mijn wensen en behoeften, en heeft dat ook waargemaakt met veel follow-up van haar kant om er zeker van te zijn dat het aan mijn wensen voldeed. Communicatie is in deze gevallen erg belangrijk en met Chantal verliep dat erg soepel. Ze besteedde ook behoorlijk wat tijd aan het leren hoe ik de back-end moest beheren en bijwerken wanneer nodig. Aangezien ik niet zo technisch ben, legde ze alles goed uit en nam ze de tijd. Ik kan Chantal iedereen aanbevelen die een nieuwe website overweegt of er wijzigingen in wil aanbrengen!
Technical Virtual Assistant & web developer · 100% remote · for companies and agencies in the Netherlands
The link between you and the tech.
I handle client questions, fix technical issues myself and keep your website, systems and processes running. I build new websites too. I write code myself, so I understand what happens behind the scenes.
for whom
Too technical for a regular VA. Too small for a full-time developer.
Companies with nobody in-house for the tech, and agencies short of hands, everyone has them: client questions, small technical jobs and work that keeps slipping.
That's the kind of work I pick up for you. Maintaining or rebuilding your website, setting up your systems and automated emails, handling client questions. For agencies I do the same white-label.
Someone calls to say something isn't working, a change needs making, or a job has been on the list for weeks. That sort of thing.
services
What I do
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First-line client support & technical helpdesk
First point of contact for your clients. I handle questions, solve small and semi-complex problems myself and only bring in a developer or your software supplier when it's genuinely needed.
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Turning vague requests into clear jobs
I turn them into clear tasks and specs. For your own team, your regular developer or supplier, or for me to pick up myself.
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Client onboarding & retention
Getting new clients up and running, managing expectations, keeping relationships warm. Client-side work has been my trade for twenty years.
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Building websites, white-label too
A new site for your own business, or sites for your agency's clients under your brand. I build in Astro, Next.js and WordPress.
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Project coordination & process
Keeping the overview, tightening up processes and maintaining your client records or CRM. I set up automated emails and payments, with ActiveCampaign and Plug&Pay among others. Things don't get stuck.
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Maintenance, content updates and small fixes
Changing text and images, work in WordPress, Shopify, Sanity or other CMS, updates and small technical fixes. You don't need to call anyone else for it.
how we work together
How to hire me
A fixed monthly bundle of hours works best: guaranteed capacity, nothing keeps slipping and we don't have to realign every single time.
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Ad-hoc hours
To get acquainted or for a one-off job.
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Monthly hour bundle
Fixed capacity, continuous / selected period.
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Urgent / rescue
For when something is broken right now. On working days I reply the same day.
See the Lujo case →
Not sure about the scope? Send a message and we'll work it out together.
how I work
How I work
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Tech and people
I can talk just as easily to a developer as to a frustrated client. That's the core of this role.
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Invisible behind your brand
I'm used to white-label work. For an agency, their name is on the work and I stay out of sight. On direct jobs I call your hosting provider or supplier myself.
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Structure over chaos
I build workflows, write tickets and keep the overview. Things don't get stuck.
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Independent & remote
I work independently without constant direction, from Spain, in your time zone. Zero travel time, part-time is the starting point.
selected work
Selected work
All projects →-
Lujo Luxury Living
Luxury furniture Shopify store down for 8 weeks over missing product images. The designer could not crack it. I fixed it in 48 hours.
View project → -
CarmenUlloa Real Estate
Real estate site for Carmen Ulloa Real Estate in Alicante, live-synced to their Inmovilla CRM. Over 175 properties, 5 languages, close to 900 indexed pages from one system.
View project → -
Costa Wave Web
My own web design agency on the Costa Blanca, for expats and Dutch businesses active in Spain. The site runs on Astro, with Sanity for content. For clients I also build with Next.js and with WordPress, where I write the block theme myself.
View project →
What clients say
Fijne samenwerking met Chantal. Goed advies en kennis van de business. Denkt ook mee in de doelen die je wilt bereiken.
Chantal heeft een prachtige website voor Alicante Like a Local gebouwd. Ik wilde graag een online platform, waarbij ik niet vast zit aan bepaalde structuren. Maar een site die meegroeit met mijn ideeën. Een site waar mensen niet alleen geïnspireerd raken, maar ook direct activiteiten kunnen boeken, blogs kunnen lezen of een digitaal product kunnen downloaden. Chantal heeft eerst een overzicht van mijn wensen gemaakt. En de huidige website helemaal omgezet naar dit nieuwe concept. Hierbij heeft zij vanaf dag 1 mijn wensen perfect vertaald naar een nieuwe vormgeving. Wat niet eenvoudig was; want mijn website bestaat uit heel veel verschillende pagina's met heel veel verschillende functies. Ik ben er ontzettend blij mee. Haar werkwijze is snel. Ze legt stap voor stap uit hoe je daarna zelf aan de slag kunt met nieuwe pagina's toevoegen. Nieuwe site nodig die écht opvalt? Dan moet je bij Chantal zijn.
faq
Frequently asked questions
All questions →A regular VA takes over administrative work. I do that too, and the technical side with it. When a client calls to say the website isn't working, I find out what's causing it myself. Usually it's fixed before a developer gets involved.
Client support and helpdesk, turning client requests into tasks and specs, CRM management, automations with ActiveCampaign and Plug&Pay, setting up and documenting processes, content and CMS work in WordPress among others, small technical fixes and building complete websites. Not sure if something fits? Send it over, I'll tell you honestly whether it's for me.
Yes. For your own business, or white-label for your agency's clients. I build in Astro, Next.js and WordPress, and online shops in Shopify or WooCommerce. The packages and prices are on the website design page.
about me
The common thread
I come from an artistic family, but my career started in sales and support: insurance, credit services, office supplies. There I set up a ticket service desk and led a CRM implementation. Via the premium gifts industry I moved into technical components. At Angst+Pfister and then Comdes I spent 7 years liaising daily between engineers and clients.
Then I taught myself to code, through the big online learning platforms where the better universities of the world offer their courses. My first project was straight in at the deep end: a 3D solar system in JavaScript. From there to Next.js, Astro and Shopify. That knowledge pays off. At Lujo Luxury Living a Shopify store had been stuck for 8 weeks with missing images; I fixed it with a custom CDN proxy worker via Cloudflare.
I know what the developer means when he talks about an API, and I know what the client means when he wants to 'just change a button'. After more than 20 years, that combination is second nature.
In June 2023 I moved to the Costa Blanca. I work fully remote as a self-employed professional, with an international VAT number (reverse charge for B2B within the EU). Alongside my VA work I build websites for my own clients and white-label for a marketing agency via Lovable. For the Spanish market I do that under my own agency, Costa Wave Web. Available for freelance projects, by the hour or for a set number of hours a month.
Remote · Costa Blanca, Spain · international VAT number (reverse charge) · remote projects only
More about me →