Mijn nieuwe website is net live gegaan en ik ben superblij met het resultaat! Chantal heeft fantastisch werk geleverd door goed te luisteren naar mijn wensen en behoeften, en heeft dat ook waargemaakt met veel follow-up van haar kant om er zeker van te zijn dat het aan mijn wensen voldeed. Communicatie is in deze gevallen erg belangrijk en met Chantal verliep dat erg soepel. Ze besteedde ook behoorlijk wat tijd aan het leren hoe ik de back-end moest beheren en bijwerken wanneer nodig. Aangezien ik niet zo technisch ben, legde ze alles goed uit en nam ze de tijd. Ik kan Chantal iedereen aanbevelen die een nieuwe website overweegt of er wijzigingen in wil aanbrengen!
Independent · 100% remote
Freelance business support and website development
I combine over 20 years in sales and support with building websites myself. That helps me understand what your customers need and how your business can meet those needs. I handle customer contact and commercial work, and turn your requirements into a working website or system. For a one-off project or a regular number of hours.
who I work with
Support across your business
For businesses looking for extra support and agencies that need someone who can take on work independently. I get to know what you offer and the questions your customers ask. My commercial background helps me understand how customer contact, quotes and follow-up fit together. My technical knowledge also helps when the work involves a website or system.
services
What I do
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Practical support
Processing orders, keeping track of deliveries, looking into questions or writing work procedures. Work that needs someone to get familiar with it and take it on.
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Customers and commercial support
Answering customer questions, preparing quotes and keeping in touch with customers and suppliers. I ask follow-up questions, find out what a customer needs and make sure requests are followed up. I also help new customers get started and keep your CRM up to date.
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Websites and content
I build and rebuild websites around what you offer and the questions your customers ask. What information do they need, and how do they find their way to getting in touch or placing an order? I can also update text and images, manage your website and take care of maintenance.
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Digital and technical work
A system isn't doing what you expected? I investigate where it's going wrong. I set up automated emails and payments, connect systems and fix technical problems. I write code myself, so I can make changes there too.
how we work together
How to hire me
You can hire me for a one-off job, temporary support or a set number of hours each month. For a new website, I work with the packages on my website design page.
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Ad-hoc hours
To get acquainted or for a one-off job.
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Monthly hour bundle
A set number of hours for recurring work. For an agreed period or an ongoing arrangement.
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Urgent / rescue
For when something is broken right now. You will receive a reply within one working day.
See the Lujo case →
Not sure about the scope? Send a message and we'll work it out together.
how I work
How I work
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Understand first, then do the work
I ask about what you want to achieve and work out what is needed. My experience in sales and support helps me turn customer questions into concrete tasks. Then I get on with the work independently.
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Talking to the right people
I coordinate with customers, suppliers and developers. If there's a technical question, I call your hosting provider or supplier myself.
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Keeping track of the work
I document work procedures and turn requests into clear tasks. For me, your team or the supplier who needs to take them on.
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Fully remote
I work remotely, wherever I'm based. We keep in touch through video calls, email and WhatsApp. If you use project tools, I'll work in those too.
selected work
Websites and technical projects
All projects →-
Lujo Luxury Living
Luxury furniture Shopify store down for 8 weeks over missing product images. The designer could not crack it. I fixed it in 48 hours.
View project → -
CarmenUlloa Real Estate
Real estate site for Carmen Ulloa Real Estate in Alicante, live-synced to their Inmovilla CRM. Over 175 properties, 5 languages, close to 900 indexed pages from one system.
View project → -
Costa Wave Web
My own web design agency on the Costa Blanca, for expats and Dutch businesses active in Spain. The site runs on Astro, with Sanity for content. For clients I also build with Next.js and with WordPress, where I write the block theme myself.
View project →
What clients say
Fijne samenwerking met Chantal. Goed advies en kennis van de business. Denkt ook mee in de doelen die je wilt bereiken.
Chantal heeft een prachtige website voor Alicante Like a Local gebouwd. Ik wilde graag een online platform, waarbij ik niet vast zit aan bepaalde structuren. Maar een site die meegroeit met mijn ideeën. Een site waar mensen niet alleen geïnspireerd raken, maar ook direct activiteiten kunnen boeken, blogs kunnen lezen of een digitaal product kunnen downloaden. Chantal heeft eerst een overzicht van mijn wensen gemaakt. En de huidige website helemaal omgezet naar dit nieuwe concept. Hierbij heeft zij vanaf dag 1 mijn wensen perfect vertaald naar een nieuwe vormgeving. Wat niet eenvoudig was; want mijn website bestaat uit heel veel verschillende pagina's met heel veel verschillende functies. Ik ben er ontzettend blij mee. Haar werkwijze is snel. Ze legt stap voor stap uit hoe je daarna zelf aan de slag kunt met nieuwe pagina's toevoegen. Nieuwe site nodig die écht opvalt? Dan moet je bij Chantal zijn.
faq
Frequently asked questions
All questions →With a short online introduction call. Then we can do a small first job or trial period, so we both see whether it works. If it does, we agree on hours and availability.
Yes, I work fully remotely, wherever I'm based. Video calls, email, WhatsApp and shared documents. If you use project tools, I'll work in those too.
Yes. I build websites under an agency's name. Support and maintenance can work the same way.
about me
The common thread
I come from an artistic family, but my career started in sales and support: insurance, credit services, office supplies. There I set up a ticket service desk and led a CRM implementation. Via the premium gifts industry I moved into technical components. At Angst+Pfister and then Comdes I spent 7 years liaising daily between engineers and clients.
Then I taught myself to code, through the big online learning platforms where the better universities of the world offer their courses. My first project was straight in at the deep end: a 3D solar system in JavaScript. From there to Next.js, Astro and Shopify. That knowledge pays off. At Lujo Luxury Living a Shopify store had been stuck for 8 weeks with missing images; I fixed it with a custom CDN proxy worker via Cloudflare.
At Angst+Pfister I wrote work procedures and trained new colleagues. At Comdes I handled quotes, product questions and delivery schedules. I'm used to several things needing attention during a working day.
In June 2023 I moved to the Costa Blanca. I work fully remote as a self-employed professional, with an international VAT number (reverse charge for B2B within the EU). I support businesses and build websites for my own clients. I also build white-label websites for agencies. For the Spanish market I do that under my own agency, Costa Wave Web. Available for freelance projects, by the hour or for a set number of hours a month.
Remote · Costa Blanca, Spain · international VAT number (reverse charge) · remote projects only
More about me →
contact
Work that's been sitting there for weeks?
Tell me what you'd like to hand over or what needs doing on your website. You will receive a reply within one working day. We'll have a short call to discuss what you need and whether I can help.